Contact us with Anima
You can contact a doctor, nurse practitioner, physiotherapist or another healthcare professional at Eleanor Cross Healthcare using an online service called Anima. By taking a few details online, we can ensure you are seen by the right healthcare professional at the right time. Kindly restrict Anima requests to one per patient per day.
If you experience any issues at all with accessing the link please call us on Delapre Medical Centre 01604 708481 or Whitefields Surgery 01604 760171.
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Nurse appointments
For any routine nurse or healthcare assistant appointments e.g. for blood tests, vaccinations, NHS health checks, blood pressure checks, long term condition reviews, wound care, lifestyle advice etc, please call our surgery on Delapre Medical Centre 01604 708481 or Whitefields Surgery 01604 760171 rather than using Anima for this. It’s usually best to call us in the afternoon to arrange these.
Pharmacy First
Pharmacists can usually see you a lot quicker than we can and they can suggest treatments that do not need a prescription for a range of conditions. Most pharmacies can also offer prescription medicine for some conditions, without you needing to see a GP or make an appointment. This is called Pharmacy First.
Conditions they can offer prescription medicine for are:
- impetigo (aged 1 year and over)
- infected insect bites (aged 1 year and over)
- earache (aged 1 to 17 years)
- sore throat (aged 5 years and over)
- sinusitis (aged 12 years and over)
- urinary tract infections (UTIs) (women aged 16 to 64 years)
- shingles (aged 18 years and over)
If you are not within these age ranges, a pharmacist can still offer advice and support decisions about self-care treatment with over the counter medicines, but you may need to see a GP for treatment.
If you go to a pharmacy with one of these conditions, the pharmacist will offer you advice, treatment or refer you to a GP or other health professional if needed. They will also update your GP health record, but your information will not be shared with anyone else. Most pharmacies can provide prescription medicine for these conditions but contact them before visiting to check
Extended Access
If you need medical advice outside of our normal working hours, phone the NHS 111 service who handle out of hours emergency services.
Your details will be taken and you may be offered advice, a home visit or asked to attend the Highfield Clinical Care Centre, Cliftonville Road, Northampton.
This is an emergency service and we rely on you to use it wisely.
Your appointment
However you choose to contact us, we may offer you a consultation:
- face to face at the surgery
- telephone
- by text
- on a video call
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- phone us on Delapre Medical Centre 01604 708481 or Whitefields Surgery 01604 760171 24/7
- use your NHS account (through the NHS website or NHS App)
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
If you need help with your appointment, please let us know on your Anima consultation or telephone call:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Housebound patients and those too ill to attend the surgery may request a home visit by phoning reception before 10:30am. The receptionist will ask for brief details of the problem so that the doctor may judge the urgency of the visit, together with your name, address and phone number.
Please attend the surgery if at all possible and remember that for every home visit the doctor can see three or four patients in the same time at the surgery. Lack of transport is not an excuse for requesting a home visit.
Please only request a home visit if this is truly needed.
You should call the emergency services (ambulance 999) if the patient is severely injured, unconscious, unable to move following a fall, has taken an overdose or poison or has a tightness/pain in the chest associated with pain radiating down the arm.