Housebound patients and those too ill to attend the surgery may request a home visit by telephoning reception before 10:30. Please give the receptionist brief details of the problem so that the doctor may judge the urgency of the visit, together with your name, address and telephone number.
Please attend the surgery if at all possible and remember that for every home visit the doctor can see three or four patients in the same time at the surgery. Lack of transport is not an excuse for requesting a home visit.
You should call the emergency services (ambulance 999) if the patient is severely injured, unconscious, unable to move following a fall, has taken an overdose or poison or has a tightness/pain in the chest associated with pain radiating down the arm.