Eleanor Cross Healthcare

To make a request to your Practice select the service that you require.
You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.
The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit
How long you use the site
How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Doctorlink
- New
14/02/2020
Eleanor Cross Healthcare would like to invite you to join DoctorLink. We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line. Registration i Read more
Practice Closures 2020
18/12/2019
Did you know... you can now see a physiotherapist without going to a doctor first?
02/08/2019
Eleanor Cross Healthcare Patient Survey 2019-20
19/06/2019
How to Manage your Hayfever
15/04/2019
MORE BOOKABLE GP APPOINTMENTS AVAILABLE IN NORTHAMPTON
09/11/2018
What happens when your doctor asks you to see a specialist?
20/08/2018
Shortage of Appointments
06/10/2017
Download our Text Messaging App
18/09/2017
New Patients
12/01/2016

Eleanor Cross Healthcare